Privacy policy

This Privacy Policy (“Policy”) is issued by Vanguard Ventures, the lawful owner and operator of the brand Eau Laa Laa (hereinafter referred to as the “Company”, “we”, “us”, or “our”). It sets forth the manner in which the Company collects, receives, processes, stores, uses, discloses, and protects the personal information of any individual who accesses or uses the Company’s website, mobile platforms, digital properties, products, or services (collectively referred to as the “Platform”).

By accessing, browsing, or using the Platform, you (“User”, “you”, or “your”) acknowledge that you have read, understood, and expressly consent to the practices described in this Policy.

1. Collection of Information

The Company collects personal information voluntarily provided by you, including but not limited to:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Payment details

  • Order history

  • Account credentials

The Company may also automatically collect technical and usage data, including:

  • IP address

  • Browser type

  • Device and operating system details

  • Browsing behavior, pages accessed, and session duration

Where permitted, the Company may also collect contact information for promotional or marketing communication, subject to your consent.

2. Purpose of Use

Your personal information is used strictly for legitimate business purposes, including:

  • Processing purchases and payments

  • Fulfilling orders and arranging shipments

  • Providing customer support

  • Maintaining user accounts

  • Improving products and services

  • Internal analytics and research

  • Communicating updates

  • Preventing fraud

  • Complying with legal obligations

3. Consent

By using the Platform or providing personal information, you grant your free, informed, and unconditional consent to the collection and use of such information under this Policy. You may withdraw consent at any time by contacting the Company. Withdrawal will not affect prior lawful processing but may limit access to certain services.

4. Disclosure of Information

The Company does not sell, rent, or trade your personal information. It may share information with trusted third parties such as:

  • Payment processors

  • Logistics providers

  • Hosting and analytics services

  • Marketing support partners

Disclosures may also occur if required by law, court order, or government request, or in connection with a merger, acquisition, or asset sale, subject to safeguards.

5. Third-Party Services and External Links

The Platform may link to third-party services not controlled by the Company. The Company is not responsible for their privacy practices. Users access such services at their own risk.

6. Payment Processing and Security

All transactions are processed through secure, PCI-DSS–compliant third-party gateways. The Company does not store full card details. Data is encrypted using SSL and other security protocols.

7. Data Retention

Personal information is retained only as long as necessary to fulfill business or legal purposes and is securely deleted or anonymized afterward.

8. Cookies and Tracking Technologies

Cookies are used to:

  • Maintain sessions

  • Remember preferences

  • Manage shopping carts

  • Analyze site performance

You may disable cookies in your browser, though some features may not function properly.

9. Protection and Security of Information

The Company uses technical, administrative, and physical safeguards including encrypted servers, access restrictions, and regular security monitoring. However, no system is 100% secure.

10. User Rights

You may request:

  • Access to your data

  • Corrections

  • Deletion (where permitted)

  • Withdrawal of consent

  • Opt-out of marketing

Requests will be handled within a reasonable time.

11. Children’s Privacy

The Platform is not intended for minors. The Company does not knowingly collect data from children and will delete such data if discovered.

12. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for damages resulting from unauthorized access, data breaches, or circumstances beyond its control.

13. Amendments to Policy

The Company may update this Policy at any time. Changes become effective immediately upon posting.

14. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Courts in Mumbai, India shall have exclusive jurisdiction.

15. Contact Information

For any questions or concerns, contact:

Vanguard Ventures – Eau Laa Laa
📧 support@eaulaalaa.com
📍 Address: Vanguard Ventures, 6th Floor, 606 Awesome Heights CHS Ltd., Andheri East, Opp, Military Road, Near Ashok Nagar, Tunga Village, Mumbai- 400072, India.